East-Side Automotive Service Center Customer Reviews

Been using East Side Automotive on and off for about 4 years. The work is done quickly and the rates are on par or better than dealerships or other shops. Never had an issue getting an appointment, even on a Feb weekday when my water pump went out. Repair was done that afternoon and picked up my vehicle the next morning. Highly recommend them if you're in the area or looking for a dealership alternative.

This is the only place to get your vehicle service at a working mans price. The labor cost definitely doesn’t reflect the quality I’ve paid double at other places only to get a portion of the quality. Honest Knowledgeable and Friendly atmosphere you won’t be let down.

East Side Automotive sure does stand apart from the rest, in the best ways possible. Paul who greeted me with a smile, was kind and patient with me. As a female I have been taken advantage of, (stereotypical reasons) with charging me unnecessary services. Not here. Efficient service, Clean environment, and friendly service. What more could you ask for?!

They were able to do a starter replacement on my 2008 bmw 5 series at $150 less than I thought I was going to pay. At the moment my 2008 Volvo suv is there with a reocurring ignition coil blowing issue. Hopefully just a short that is being hard to find. I work at a Semi tractor dealership and am surronded by mechanics that know thier auto's too. These coworkers have backed everything East-Side Auto has told me. Great rates and will return.

Great, responsive, quality service, good prices.

They got my car fix in a timely manner, if there was a problem they would call to explain what was wrong

Great service at a reasonable price.

I live in Madison and work in Stoughton. On the way to work I experienced some front wheel wobble. I called east side and got my car in that day. I was worried it might be a bearing or an alignment issue. It was a Friday and I'd planned to travel to see my family for one of the few times each year we're all back together.  

I've brought in my Honda Civic which needed work done, they inspected my car and said I needed brakes and the brake lines were rotted out and needed replacing as they could've broke apart if they just serviced the brakes alone. After the work, my brakes were great for a week, then went "soft" so I brought it back. They took it for a test drive and confirmed my claim. Reinspected the lines, no leaks, but they tightened the nuts more and flushed the lines..no cost to me. I now own a 2016 Transit Connect and plan on using them for my future repairs.

Repaired front linkages for suspension and sway bar on my truck. Used quality parts and completed work in just one day. Saved me over $700 from what the dealer acoss town quoted plus they were able to dig up a rebate from the parts manufacture for additional savings. This is where my truck will go for repairs from now on.

We were on a trip from the East coast to North Dakota and had a car problem. They did a diagonostic and told us how to fix the problem in less than 20min. They were really nice and didn't even charge us for the short check up. Would definitely reccrecom in the future!!!

Troy and Shelly are a class act. They are great owners of a very experienced shop! Over the past couple of years I have had a full brake job, full custom exhaust system, valve adjustment, and initial engine firing for my prototype build. I trust their experience and expertise, and that is very important to me, and my build. I am blessed to have found them, and I plan on continuing to have my vehicles serviced here. By the way, Stevey and the Nicks are some of the most fun mechanics you will run into. If you are looking to have your diagnosis and repairs done right, you should come here.